Customer feedback

100% of customers gave Labour Loot a 5 star Google review and/or rated Labour Loot’s customer service as ‘Excellent’

100% of Labour Loot customers said the TENS machine was beneficial to them in labour

“I hadn’t really considered a TENS machine before, but after hearing about it during the antenatal classes I thought I’d arm myself with as many pain relief options as possible for birth. The TENS machine was fantastic during labour to support pain management! Clare was easy to deal with, no fuss in sorting the order and even delivered to my house as I live local. The return of the machine was also super easy, which when you have a newborn is really appreciated! Will 100% be using Clare and a TENS machine for any future labour pain management!” Charlie, March 2024 (5 star Google review)

“Labour Loot was fantastic to hire my TENS machine from. By far the most affordable in the market and a really simple and fast turnaround to hire and return the machine. Would highly recommend using Labour Loot for all mamas” Tanya, March 2024 (5 star Google review)

“The TENS machine made a great difference to my labour so I definitely recommend it! Labour Loot made it easy to hire and was very helpful with instructions and logistics; great service!” Candela, February 2025 (5 star Google review)

“Clare is a lovely midwife who I rented the TENS machine before giving birth. It helped me a lot through my birth experience and I 100% recommend it. So easy to get it from her and also to send it back. Also, you get as a gift from her a beautiful little bag. Thanks Clare” Manuela, February 2025 (5 star Google review)

“Great communication, friendly service and super seamless postage process of the TENS machine to and from me. For anyone contemplating on hiring a TENS for the first time, trust me when I say it was well worth it! It was extremely helpful during my labour that I ended up lucky enough to not need any medical intervention for pain relief! Thank you again Clare, it was a pleasure dealing with you” Michelle, February 2025 (5 star Google review)

“Very easy to hire! No issues with postage and very much appreciated the reminder email to post back the TENS machine (busy time after birth and you often forget things)” Elyshia, January 2025 (5 star Google review)

“Highly recommend hiring a TENS for labour. It arrived really fast and good as new” Cat, January 2025 (5 star Google review)

“Game change. Easy instructions and simple to post back. Love it!” Karen, January 2025 (5 star Google review)

“Very efficient. A pleasant and easy experience all round” Lauren, January 2025

“So easy to order, came with really instructions on how to use and return. Amazing communication from the team there also. The machine made a big difference in labour - highly recco!!” Sophia, January 2025 (5 star Google review)

“The process was incredibly smooth and easy to deal with. The inclusion of the return envelope makes it so easy as a busy and tired new mum to ensure it can be returned easily. The TENS hire was the best thing I did for my labour - helped me deal with labour pain and made it so much more tolerable” Rachel, January 2025

“I contacted Clare for an urgent TENS machine hire and had my hands on one the next day. Her service was so seamless and the TENS machine helped me achieve my unmedicated VBAC of my dreams! I would highly recommend using Labour Loot for TENS machine hire :)” Jacinta, January 2025 (5 star Google review)

“Thank you so much Clare for another smooth hire of the TENS machine. I hired from you for my third baby in 2023 and as soon as I found out I was pregnant again I knew I would hire a TENS through Labour Loot. TENS is the reason I achieved a drug-free birth with both my third and fourth babies. This time I added on some extra items and they came in handy during early labour. I will recommend your services to all of my friends and family. A amazing process from start to finish. Thank you again!” Sophia, January 2025

“Amazing! Easy and simple process … thankyou xx” Nakita, December 2024

“The hire process was so simple and the TENS machine was very helpful while labouring at home. Everything was easy to use and provided including spare batteries. Clare even hand delivered the machine to my doorstep. Well worth the money!” Penny, December 2024 (5 star Google review)

“TENS machine was amazing during my labour. Clare makes the process so seamless with quick delivery, generous hire time and easy returns!” Brianna, December 2024 (5 star Google review)

“Seamless. Thank you! Batteries lasted my whole 27 hour labour!!” Abbey, November 2024

“Loved the TENS machine during labour of my first baby. Great service” Anusha, November 2024 (5 star Google review)

“To start with, great delivery/return service from Labour Loot. I decided to hire TENS machine and it was a great choice. Ensure to start using it in early contractions for it to be as effective as possible. I found it very helpful along with breathing. Easy to set up and operate. Highly recommended. Thank you!” Katarzyna, October 2024 (5 star Google review)

“I think the process was really great … Labour Loot are generous in the time to return the product, which is great and appreciated as a new mum. I will highly recommend both using a TENS in labour and Labour Loot as a place to hire to people considering their birth plan. I had a drug free labour, and the TENS was exactly what I needed to help manage the pain” Tess, October 2024

“TENS machine hire through Labour Loot was easy and affordable, Clare is super helpful and flexible. The TENS was helpful in my birth and I would recommend hiring one through Labour Loot!” Deb, September 2024 (5 star Google review)

“I had an excellent experience hiring a TENS machine through Clare at Labour Loot. It arrived quickly with everything in immaculate condition, the TENS machine worked perfectly, and the returns process was very easy. I would also recommend Clare's Aquanatal classes, they were a very enjoyable form of exercise during the pregnancy and I am looking forward to returning to classes postnatally. Thank you for everything, Clare!” Jess, September 2024 (5 star Google review)

“Highly recommend hiring a TENs machine from Clare she made the delivery and return super easy!” Rose, September 2024 (5 star Google review)

“Life saver!! Using the TENS changed my experience. It helped me a lot specially during the active phase of labor. The service is impeccable, and I will definitely recommend it to the pregnant women around me thanks!!” Debora, September 2024 (5 star Google review)

“We hired a TENS machine from Clare at Labour Loot, it was a super smooth & easy experience in terms of delivery & return as she'd already included a prepaid mail pouch for quick return. For the machine itself, it worked perfectly as expected with spare batteries, leads, etc. included in the bundle. Using a TENS helped my partner manage contractions from when they got more full-on at home & she laboured for a while at the hospital with it too. She felt it made a huge difference for her. The one regret she had was not realising/remembering to use it for those post-birth contractions while initiating breastfeeding which were pretty full on & prolonged. She thinks using the TENS then would have made a huge difference too!” Andrew, September 2024 (5 star Google review)

“The Labour Loot Birth Box was incredible and such a huge help during labor. I especially loved the birthing comb, heat packs, postpartum underwear, and the TENS machine. Since I had a natural water birth, my only pain relief was the TENS machine, birthing comb, and heat packs, and they were truly amazing. This box makes a fantastic gift for yourself or anyone you know who is pregnant!” Toya, September 2024 (5 star Google review)

“I think you’ve made it super straight for us new mums with our baby brains, thank you!” Name withheld, September 2024

“TENS machine helped me so much in labour! I didn’t need any other pain relief for the contractions. Renting from Labour Loot was quick & very easy. Only wish there was a pick up option for local users (instead of mandatory postage)” Agnieszka, August 2024 (5 star Google review)

“Fast postage, great products and service!” Jake, August 2024 (5 star Google review)

“Having a TENS machine during labour was really helpful as a distraction from the pain and also a way to monitor my contractions with the timer function, glad I was able to hire the machine from Labour Loot! The instructions provided were clear and it was an easy process to return as well. Thank you!” Kesya, August 2024 (5 star Google review)

“Super smooth and easy process - TENS machine was a lifesaver on the 40 minute drive to the hospital! I even managed to return it the day I got home from the hospital because it was all ready to go with a prepaid label” Ana, August 2024 (5 star Google review)

“Strongly recommend hiring your TENS machine with Clare who provided a seamless service, from delivery through to an easy returns process” Courtney, July 2024 (5 star Google review)

“I found the whole process of hire delivery and return simple and easy to follow. The TENS machine itself was exactly what I needed to get through an unmedicated labour with my first baby. Great service, very happy” Sarah, July 2024

“The Birth Box is fantastic. The TENS machine is super useful and easy to use. The whole box is beautifully presented and makes a great gift. Clare's communication is excellent. Highly recommend!” Josef, July 2024 (5 star Google review)

TENS and hire process …. “Honestly the main thing that got me through labour! It was so easy and very convenient especially when juggling newborn life” Sarah, July 2024

“Easy hiring process of TENS machine, clear and easy return instructions which was so important when you are in the thick of post-partum madness!” Kah, June 2024 (5 star Google review)

“Clare’s TENS hire service is totally seamless. Fast postage and great value, with a more generous hire period than that offered by other businesses. Highly recommend and would use again” Eleanor, June 2024 (5 star Google review)

“I had a wonderful experience hiring a TENS machine from Clare at Labour Loot! The customer service was excellent, the hire period was longer than other companies with similar service offerings, the cost was very reasonable and the hire, use and return instructions were very easy to follow!! I will definitely be recommending Labour Loot to other mummas-to-be!!” Sita, June 2024

“I recently hired a TENS machine to use during my labour, and I couldn't be more pleased with the experience. A big thank you to Clare for the excellent service. The entire process was smooth and stress-free, and I felt well-supported throughout. I highly recommend this service to any expectant mothers considering pain relief options during labour. Thank you again, Clare!” Vanessa, June 2024 (5 star Google review)

“Such an easy process to hire and return! Communication with Clare was always quick and so helpful. I couldn’t have gotten through a drug free birth without the TENS. A great support tool!!” Phoebe, June 2024 (5 star Google review)

“Super easy service, machine was easy to use, instructions were clear. Was very useful during first half of labour. Delivery was quick and return was easy with the prepaid bags. Very happy with this service” Leanne, June 2024 (5 star Google review)

“Thank you Clare from Labour Loot. We ordered twice and had delivery within the next day. All items were high quality and used throughout birth and afterwards” Olivia, May 2024 (5 star Google review)

“The product was beautifully packaged and very clear instructions provided. The contents of the Birth Box were good quality and a great little selection of exactly the goodies I needed. Personally I didn’t find the TENS machine helped counter labour pains, but I know that’s a very individual thing” Laurelle, May 2024 (5 star Google review)

“I heard about the TENS machine at my antenatal classes and when I asked my midwife she recommended Labour Loot. Not only was Labour Loot the cheapest hire I could find but Clare was also so lovely and actually organised to drop the machine directly to me. The Birth Box was also a godsend postnatally - having all of the essentials in one place meant I could just put the box in my hospital bag and not worry about having to get all the bits and bobs from the chemist. Mum and bub very happy!” Lauren, May 2024 (5 star Google review)

“Efficient & prompt customer service. No complaints :)” Meenakshi, May 2024 (5 star Google review)

“Fantastic service, great communication and super responsive. Absolutely the best choice to get a TENS machine for labour, it was a massive help. I would definately recommend hiring a TENS machine from Labour Loot!” Faye, April 2024 (5 star Google review)

“Seamless experience” Sarah, May 2024 (5 star Google review)

“TENS machine saved me! I loved it. Thank you” Simona, April 2024

“The process is seamless, the product is like new. Clare is very professional, quick with sending out the TENS machine & affordable compared to other providers. Without the TENS machine my labour would have been very different it really does help with pain management. It made it possible to have a vaginal birth with minimal pain relief consisting of morphine before being fully dilated, gas & the TENS machine” Tash, April 2024

“Fast delivery, excellent communication and easy to use!” Emma, April 2024 (5 star Google review)

“The delivery was packed so beautifully with very clear instructions - I loved that it included a pre-paid satchel for easy return. The TENS machine itself was super helpful in early labour and is a must have for anyone who is planning an unmedicated birth” Mel, March 2024 (5 star Google review)

“I was happy with the whole process from start to finish. A very detailed email explaining how to use the TENS machine with videos as well as the items within the Birth Box. Clare was very helpful in holding a TENS machine for me to order for my birth. Communication was wonderful” Jess, March 2024

“I found the TENS machine really helpful and easy to use. It was a great distraction from labour pains and gave me something to focus on. Would highly recommend. The customer service was also really prompt and helpful” Rima, February 2024 (5 star Google review)

“I am very satisfied with the service provided by Clare, very quick delivery and everything what you need to go to labour. Clare organised it all so well. I definitely recommend using her services” Astrid, February 2024 (5 star Google review)

“Oustanding service. I received my TENS machine super fast, with a very generous hire window. Price was the best I found from searching online and the TENS comes with everything you need including spare batteries/leads to ensure no hiccups on the day. It worked perfectly and really helped during my labour. Communication has also been excellent. I highly recommend using Labour Loot!” Brooke, February 2024 (5 star Google review)

“Amazing quick service and very helpful to get my product sorted” Kerry, February 2024 (5 star Google review)

“I used the TENS during labour for my two births and found it to be a fantastic help. I was able manage my contractions and focus on relaxing my body and achieved two quick and unmedicated births. Hire was straightforward as was the return process, also this was the most affordable option I found. Thanks Labour Loot!” Jessica, January 2024 (5 star Google review)

“TENS machine was awesome value for money, came with spare parts and batteries just in case they were needed as well as a return envelope making it very easy to return. I loved using the machine during birth it was extremely helpful with the pain. I also had some complications post birth and was very grateful for Clare’s flexibility in returning the machine. I would highly recommend for any mum” Alex, January 2024 (5 star Google review)

“I stumbled across Labour Loot on Facebook when I was searching frantically last minute for a TENS machine 6 days before I was due! I told Clare that I had left it until the last minute. She was out of stock but told me she would be in touch. Turns out she was able to source one for me and had it express posted. It arrived 3 days before I went into labour. I had my 6th baby on the 24th. I have always had drug free labour’s but this was the first time ever using a TENS machine and WOW what a difference. It really does distract you from the strength of the contractions and even though I only had a 2 hour labour I still remember during the transition stage having to turn the machine down because it was too intense. Would highly recommend using a TENS and highly recommend using Labour Loot. Thanks so much!!!” Kate, January 2024 (5 star Google review)

“Such a great service and product. Easy instructions and return envelope to get it back to them without any fuss. The TENS machine was absolutely integral to my labour and I am grateful that companies like this exist to empower women!” Sarah, January 2024 (5 star Google review)

“Thank you so much, this was a lifesaver!” Anastahsia, December 2023

“I would highly recommend Labour Loot. I hired the TENS machine for my labour, it worked amazingly for me and helped me achieve a natural birth. Customer service was fantastic and the delivery was super fast. Thank you” Sarah, November 2023 (5 star Google review)

“The TENS machine was great to use during my first labour delivery and return was really easy, and it was great to have a big window to hire as my baby came early!” Georgia, November 2023

“I definitely recommend using TENS machine - it worked great during my labour and helped me to go through natural birth without any medicated pain relief. Ordering with Labour Loot was fast and easy. I appreciated the clear instructions on how to send it back and that the required packaging was provided making the return process very smooth. Thank you, Clare!” Oksana, November 2023 (5 star Google review)

“Super easy hiring process and quality service! The process of hiring and returning the TENS machine was made really easy with clear, simple instructions to follow. The machine arrived quickly when hired and worked perfectly throughout my labour. Allowing me to birth using only the TENS machine for pain relief. Thanks for making it so easy and for the great communication throughout the process” Jemma, November 2023 (5 star Google review)

“Great way to hire TENs for birth with everything included. Easy delivery and return” Nicki, November 2023 (5 star Google review)

“I recently used Labour Loot for TENs hire. Wonderful service! Fast delivery and super easy to return. Would definitely recommend to friends and family.” Saskia, November 2023 (5 star Google review)

“Excellent experience. Highly recommend” Sophie, October 2023 (5 star Google review)

“Hiring from Labour Loot was one of the best decisions that I made! The service was top notch and the TENS machine was outstanding, I loved that boost button. It helped me achieve a natural birth without any pain relief! Thank you Clare” Sophia, October 2023 (5 star Google review)

“I have purchased Silverettes before (they are great, protective and prevent leaking) but needed the next size up. The experience of purchasing through Labour Loot was smooth and the communication about postage and delivery has been awesome. I highly recommend Labour Loot and supporting small businesses (particularly a qualified midwife after seeing them in action and deeply appreciating what they do)” Michelle, October 2023 (5 star Google review)

“Hire and returns was excellent and easy, very easy process it’s all done for you and good value” Fiona, October 2023

“Love this company!! The TENS machine was incredible and I feel so lucky to have been able to use Labour Loot to hire it. Very easy hire process and return process!” Alice, September 2023 (5 star Google review)

“So impressed with this company and the machine itself. Such a straight forward process, especially the pre-paid return satchel. This was my first baby and I managed the labour and birth with nothing but the TENS machine which was very unexpected! I will definitely be recommending to other mums to be. Thank you!” Josie, August 2023 (5 star Google review)

“Great service, easy communication and guidance. TENS machine was great help for me!” Naomi, August 2023 (5 star Google review)

“Hire/return process seamless. TENS machine high quality. TENS machine helped me labour naturally - I absolutely loved it” Caitlin, August 2023 (5 star Google review)

“Highly recommended - very quick turn around, great communication and all round seamless hire process. Supporting a small Australian business too :)” Veronique & Kurt, July 2023 (5 star Google review)

“I strongly recommend hiring the TENS with Labour Loot. It helped me to manage the pain at home and supported me during the whole process. At one point I just left the boost option on and managed to give birth without an epidural. The communication with the company was great, with clear instructions on how to use it and send it back. Thank you” Camila, July 2023 (5 star Google review)

“Fantastic product and quickly delivery. Would highly recommend and use again!” Hannah, July 2023 (5 star Google review)

“Great customer service. Very prompt responses and delivery” Gizem, June 2023

“Experience start to finish was great, I really wanted a natural labour and the TENS machine was the only form of pain management I ended up using! Very effective. Delivery was super quick and the returns process simple as! Thanks again” Stephanie, June 2023

“A great local business, it was easy to order the TENs and it arrived quickly and with easy to follow instructions. Returning the machine was also super easy. I found the TENs super helpful and useful during labour and I would recommend it to other expecting Mums” Jess, May 2023 (5 star Google review)

“Great experience to hire from Labour Loot! I credit the TENS machine with getting me through early labour. Clare was super responsive and helped with arranging next day drop off of the rental. Thank you!!” Emmalee, May 2023 (5 star Google review)

“Highly recommend Labour Loot. Clare was incredibly quick at responding and shipping. The pack came with everything needed and had clear instructions. A great stress free way of hiring a tens machine!” Jessica, March 2023 (5 star Google review)

"I really benefited having this - I used it for over 12 hours at home and in the hospital. The entire hiring process of the tens machine was also really seamless. Don’t think twice and rent it!" Nicole, February 2023 (5 star Google review)

“I made it through my whole labour with just a TENS machine. I will be recommending to all my friends and hiring for any future births!” Megan, February 2023

How can Labour Loot improve the hire/delivery/returns process or product? Answer: “Nothing - it was perfect!” Megan, February 2023

“Couldn’t fault the process of ordering, delivery or return. Everything arrived beautifully packaged and ready to use. Thank you for providing such a fantastic tool for labour. The beautiful packaging made it so easy to have everything ready to go, packed in my labour bag. The TENS machine is so easy to use which is just what you want in the moment! I will definitely recommend Labour Loot to any expecting Mumas in the future”. Sophie, January 2023

“Super easy process, everything is included so you don’t need to think!” Tash, January 2023

“Package was delivered during labour within hours. Picked up from our front door” Grace, January 2023

“The hiring process was very easy along with the return of the machine. The TENS machine helped ease my contractions a bit, so I’m glad I have hired one” Gabriella, January 2023